Edit the default address to send one-to-one emails from

HubSpot devotes an article to choosing which of several connected inboxes is used by default when you write from a record. In Prolibu that choice doesn’t exist as a setting: the sender is simply the account you authorised.

Where the sender comes from

Every email stores three identity fields — From, From name and Reply to — and the connected provider fills all three. The form you see when composing asks for recipient, subject, attachments and body; it doesn’t ask for a sender.

That connection is made under Account → Apps Centre, which opens the Apps Hub.

Four integrations show up there: Google (“Sync with Google Calendar, create detailed videos to explain your proposals, and send personalised emails seamlessly”), Microsoft (“Sync with Microsoft Calendar and send personalised emails effortlessly using your Microsoft mail account”), Hubspot (syncing contacts, deals and quotes) and Okta, still listed as Coming soon.

There’s a second path to the same place: the Create Email Campaign form shows the providers with an inline Connect when none is available, and the Emails tab of any record offers Connect Google in the same notice.

Note

The Apps Hub lives outside the application (it’s a page of its own) and isn’t translated: it renders in Spanish even with the app set to English or Portuguese.

Which providers appear as enabled for sending depends on the account settings, under Preferences → Oauth Providers: each provider has its toggle and its extended scopes, among them send email on behalf and read and write email. In the account we used for this documentation Google was enabled and Microsoft wasn’t, which is why the contact record only offered Connect Google.

What you can edit: the signature

The part of the sender that is in your hands is the signature. Under Account → Edit profile, the Email signature field is a full HTML editor, with the hint “HTML signature for outgoing emails”.

It’s a per-user signature, not per account or per inbox: everyone edits their own in their own profile. The editor offers styles, font and size, bold, italic, underline, strikethrough, colour, highlight, link, image, YouTube video, iframe, table, alignments, lists, quote, code block, rule and callout.

On that same screen the Email field is read-only: it’s the address you sign in to Prolibu with, and it has nothing to do with the address messages go out from.

Caution

We couldn’t verify behaviour with several accounts connected at once — whether Prolibu allows two, and which one it then uses — or whether the signature is inserted automatically into the body when composing. Both need an account with an authorised provider, and the documentation account doesn’t have one.

What’s missing compared with HubSpot

• There’s no list of connected inboxes to choose from, and no “Edit default from address” action inside the email itself.
• There’s no sender name editable from the interface.
• There’s no equivalent of HubSpot’s distinction between the default sender for new emails and the one used for replies or shared-inbox messages.