Connect your email
If your account does not yet have a connected inbox, first authorize Google or Microsoft under Connect your email. Until an email has been sent to the contact, the tab shows No emails.

To write the first email, go to Individual email.
Frequently asked questions
Because the account does not yet have a connected inbox; authorize Google or Microsoft under Connect your email before sending the first message.
It shows the No emails state until an email has been sent to the contact.
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